Welcome to our Career Site



Contractor - IMAC

This role is a part of the Identity Management & Access Control (IMAC) group with one of our clients. This individual will be responsible for the following:

·        User assistance

o  Help in getting all user’s questions be addressed timely, with accurate and clear communication

o  Establish in person relationship with our customer when possible and maintain a privilege contact with them

o  Establish a list of VIP who requires extra assistance. Assist those users by the proper channel of communication for any access related request

·        Process monitoring

o  Monitoring any open request and make sure they are completed within the SLA

o  Follow-up on any open item before reaching the SLA by

o  Create KPI and KRI to measure process efficiency and progress made

·        Process enhancements

o  Propose enhancements to the existing process when relevant

·        Reporting and documentation

o  Create, update, and maintain documentation (including process documents and procedures)

·        Training

o  Create user friendly training material for our user community

o  Train people on how to improve their access request, propose best practices and user guides when relevant

o  Communicate to the entire user’s community on any proposed enhancements

·        Other duties as assigned

Would you like to apply to this job?

Apply for the Contractor - IMAC position

Previous MonthNext Month